The problem
Booking calls are high-volume and repetitive, but every one of them has to end in a correct reservation in the group's own systems.
What we built
A voice AI assistant that handles booking conversations end to end — understanding the request, checking availability, upselling where it fits, and completing the reservation in the group's existing reservation platform, with handover to staff when a call needs a person.
Outcome
- Availability, reservations and upsell handled autonomously — revenue and service quality
- Staff handle exceptions rather than every call
Customer details available under NDA. Talk to us about voice and conversational AI in operations.